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Dependable Contact Center Services

Reliable support that never lets you or your customers down

With thousands of BPOs out there, differentiating between quality has become overwhelming, and it’s getting harder to source and retain quality resources at key positions. This is where co-sourcing with Provox makes doing business so easy for you.

Choosing a Reliable Partner for Contact Center Services

Choosing the right outsourcing partner for your contact center services is significant. When entrusting client interactions to another party, reliability is paramount. While monitoring key performance indicators (KPIs) is fundamental, how a partner cultivates the relationship is crucial in realizing your desired business outcomes. At Rezolve, we aim to seamlessly integrate into your company culture, embodying your brand as an authentic ambassador. We provide comprehensive omnichannel contact center solutions, covering both inbound and outbound services. Discover more about our offerings below.
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Our Contact Center Services

Customer Care

  • General inquiries and customer service
  • Account and billing inquiries
  • Order processing
  • Returns and refunds
  • Complaints and issue resolution.
  • Loyalty and retention programs
  • Social media monitoring and management
  • Scheduling and appointments

Sales

  • Inbound sales
  • Order taking
  • Product questions
  • Upselling and cross-selling
  • Customer retention programs
  • Channel partner support
  • Outbound sales calls and lead generation
  • Sales campaign support
  • Ecommerce order processing
  • Abandoned cart follow-up

Technical Support

  • Help desk support
  • Troubleshooting technical issues
  • Product installation and setup
  • Configuration assistance
  • Remote desktop support
  • System updates and upgrades
  • Device and software support
  • Network and connectivity support
  • Security and data protection
  • Branch office, home office support

Our Team of Experts is Ready to Assist You

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Our Progressive Approach To Outsourcing

Your business needs are unique, and so are our solutions for you. We offer complete end-to-end services and the option to hire dedicated resources. Our approach to hiring ensures that we only target the best professionals in the market and the niche they are required in.

Experienced & Certified Global Resources

Client First Approach

Client First Approach

Our Seamless Process

Project Discovery

Concept and Planning

Execution

Reporting