We're on the lookout for a dynamic and experienced Team Lead to join our thriving call center team. If you have a knack for leadership, a deep understanding of call center operations, and a passion for driving performance, we want to hear from you. As a Team Lead, you'll be at the forefront of managing a team of customer service representatives, ensuring they meet performance goals, and playing a pivotal role in our call center's overall success.

Responsibilities:

• Team Leadership: Lead, motivate, and supervise a team of call center agents to ensure high-quality customer service, productivity, and adherence to company policies and procedures.
• Performance Management: Monitor and evaluate the performance of call center agents, providing regular feedback, coaching, and support to improve performance and achieve KPIs.
• Call Monitoring: Review and assess call interactions to ensure that agents maintain a high level of professionalism, customer service, and compliance with company standards.
• Handle Escalation Calls: Handle escalation calls and provide solutions in a timely manner.
• Scheduling: Create and manage agent schedules to ensure proper coverage during peak call hours and adherence to break schedules.
• Training and Development: Identify training needs and assist in the development of training programs and also provide training to new hires.
• Quality Assurance: Establish and maintain quality assurance procedures to ensure consistent and exceptional customer service delivery. Identify areas for improvement and implement corrective action.
• Data Analysis: Collect and analyze call center data, including call volume, response times, and customer satisfaction metrics. Use data-driven insights to improve operations.
• Conflict Resolution: Address and resolve customer and employee issues and complaints. Escalate complex cases to higher management as needed.
• Documentation and Reporting: Maintain accurate records, reports, and documentation of call center activities, including performance metrics and agent evaluations.

Qualification

• At least 3-5 years of working in customer service, a supervisory role, or in a call center is required
• Candidate must demonstrate leadership qualities, desire to learn, and a passion for helping people
• Must have excellent written and verbal skills
• Ability to work professionally in a fast-paced environment

Shift: EST and CT

Timing: 6PM – 2AM

We are seeking a detail-oriented and highly organized Medical Billing and Insurance Verification Specialist to join our team. As a key player in our healthcare organization, you will be responsible for verifying insurance information to ensure accurate billing and claims processing. If you have a strong background in insurance verification, attention to detail, and a commitment to ensuring a seamless experience for both patients and providers, we want to hear from you.

Key Responsibilities:

• Review Scheduled Patients: Check the list of patients scheduled for the next day.
• Prioritize Verification: Prioritize verification based on external factors that may impact the verification time, considering insurer processing times and appointment dates.
• Complete PPO/HMO Forms: Fill out the PPO/HMO forms with information received from the clinic, patient/client, and the verification conducted with the insurance provider.
• Database Entry: Store information in the designated database in a clear and legible manner.
• Utilize Identification Methods: Use company-designated identification methods to confirm the patient's eligibility for medical center services.
• Meet Verification Metrics: Adhere to verification compliance metrics, meeting both daily
• Communication: Interact with patients to obtain additional insurance details or clarify information.
• Problem Resolution: Investigate and resolve insurance-related issues, discrepancies, or challenges.
• Customer Service: Provide excellent customer service to both internal and external stakeholders.

Qualifications:

• Educational qualification Bachelor degree.
• Proven experience in insurance verification within a healthcare setting.
• Familiarity with medical terminology and coding.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Proficiency in using insurance verification software and electronic health record systems.

We are seeking a highly skilled and motivated Cloud Engineer with a strong background in Azure and AWS cloud services. The ideal candidate will have extensive hands-on experience with Azure DevOps, Windows Server Configuration, and expertise in monitoring, error handling, PowerShell scripting, and automation. Experience in Terraform, CloudFormation, or ARM templating is essential.

Primary Responsibilities:

1. Design, implement, and manage cloud-based infrastructure and services within Azure and AWS environments.
2. Work extensively with Azure DevOps to streamline deployment and operational tasks.
3. Configure, manage, and optimize Windows Servers within the cloud environment.
4. Develop and implement monitoring strategies to ensure high availability and proactive issue detection.
5. Use PowerShell for scripting, automation, and error handling tasks.
6. Create and manage Infrastructure as a Code (iac) templates using Terraform, CloudFormation, and ARM to automate infrastructure provisioning.
7. Collaborate with development and operations teams to integrate applications into cloud environments.
8. Ensure security best practices are implemented and maintained across cloud infrastructures.
9. Troubleshoot and resolve cloud-related issues in a timely manner.
10. Provide guidance and expertise on cloud best practices, standards, and technologies.
11. Perform vulnerability assessments with current in place toolset and remediate Cloud related issues.
12. Assist in building monitoring and alerting processes for Cloud resources.

Required Qualifications:

1. Bachelor's degree in computer science, IT, or a related field.
2. Minimum 5 years of hands-on experience with Azure Cloud services and Azure DevOps.
3. Solid experience with AWS Cloud services.
4. Proven experience in Windows Server configuration and administration.
5. Strong scripting skills in PowerShell for automation and error handling.
6. Experience with IaC tools such as Terraform, CloudFormation, or ARM templates.
7. Strong understanding of networking concepts, including VPC, Subnet, Security Group, and VPN.
8. Knowledge of best practices related to cloud security and compliance.
9. Strong problem-solving skills and the ability to work under pressure.
10. Excellent communication and documentation skills.

Desired Qualifications (not mandatory but a plus):

1. Azure and/or AWS certifications.
2. Familiarity with CI/CD pipelines and tools
3. Experience with other scripting or programming languages such as Python or java Script.

The Senior Quality Engineer will play a pivotal role in our decentralized scrum team. They will lead agile testing efforts, collaborate closely with business and technology stakeholders, and drive regression automation using our defined automation framework. This role is for those who can work independently, champion quality at every stage, and believe that a quality product is the foundation of our company’s success

Key Responsibilities:

• Agile Testing Leadership:
  • Spearhead testing efforts in an agile environment, ensuring timely and efficient prevention of defects and issues.
  • Engage in sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Stakeholder Collaboration:
  • Foster strong relationships with business and technology stakeholders, ensuring their needs are understood and addressed in the testing process.
• Regression Automation:
  • Trigger and implement regression tests using our defined automation framework.
  • Design, develop, and maintain automated test scripts to ensure the repeatability and scalability of tests.
  • Collaborate with the development team to integrate testing suites into the CI/CD pipeline.
• Quality Advocacy:
  • Advocate for best practices in quality assurance across the team.
  • Lead initiatives to improve testing methodologies, tools, and processes.
  • Act as the voice of quality, ensuring that the highest standards are maintained throughout the software development lifecycle.
• Independent Operation:
  • Operate with minimal supervision, demonstrating initiative and ownership of quality assurance projects.
  • Proactively identify areas of improvement and introduce innovative solutions to enhance the QA process.

Qualifications:

• Bachelor's degree in information technology, or relevant work experience.
• 5+ years of experience in quality assurance, with at least 2 years in a senior or lead role.
• Strong experience with agile methodologies, particularly scrum.
• Proficient in test automation tools and frameworks.
• Demonstrable experience with regression testing and CI/CD integrations.
• Excellent communication skills, both written and verbal.
• Strong analytical, problem-solving, and organizational skills.

We are currently on the hunt for an extraordinary Senior Software Engineer Team Lead to steer our team of developers. This role involves enhancing our web applications and platforms with innovative functionalities. You will be immersed in a world of scaling cloud services, handling comprehensive data sets, implementing AI services, and crafting user-friendly interfaces.

Your role won't stop at coding. We value the power of collaboration and you will work directly with clients, contributing significantly towards building a safer and sustainable global ecosystem.

The Prerequisites of the Role:

• Computer Science degree or equivalent
• Proficiency in algorithms and data structures
• 5-10+ years of experience in developing web applications using .Net Technologies (C#/ASP .NET)
• Expertise in handling storage backends (SQL databases, cloud storage solutions)
• Familiarity with front-end technologies such as React/Angular
• Experience with cloud infrastructure platforms like AWS or Azure
• Experience with DevOps systems and continuous integration/deployment
• Understanding of UX/UI principles
• Proven success in delivering high quality, complex software projects
• Experience in leading developers on successful projects
• A talent for people-management and team-building

As a Senior Software Engineer Team Lead, Your Responsibilities Include:

• Driving Ship Cycles for major additions to web apps and platform services
• Aligning with the Product Management team to provide value for key customer needs and major market opportunities
• Partnering with Quality Assurance to document and build automated functional test cases enabling CI/CD/CT
• Cultivating the career growth of developers
• Mentoring developers and leading code reviews
• Ensuring designs and implementations are kept simple and high quality
• Overseeing the testing and quality of releases
• Working closely with customers and our Customer Success team to ensure their satisfaction
• Leading architecture planning for global data sharing networks, AI applications, and scaling to massive data sets

Embrace this opportunity to lead meaningful change in a flourishing company. You will use advanced cloud services technology and AI, significantly influencing global sustainability by altering the products that mold our lives. We are passionate about delivering the highest engineering quality, fostering creativity, and endorsing a collaborative work culture. Let's innovate for a safer and sustainable future, together.